User accounts are relatively new. They were introduced in late November of 2020. If you did not create an account after their inception, then you will not have an account regardless of whether you prior purchased our products.
To create an account please use the following steps:
#1 Click the following link: https://www.submissionaudio.com/account/register
#2 Create an account using the same email address used to purchase any of our products
#3 Sign in to your account